Our Commitment

We are committed to providing our website, educational information, and requested enrollment support respectfully. We aim to offer a welcoming experience and meaningful access to the services within our control.

We do not tolerate harassment, retaliation, or any form of unequal treatment or discrimination in our interactions with consumers. We will not use a request for accommodation or a good-faith complaint to deny assistance.

Nondiscrimination

Enrollment Coverage will not exclude, deny assistance to, or treat a person less favorably on the grounds of race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, marital or familial status, veteran status, or any other status protected by applicable law.

This policy applies to our website, educational services, communications, and assistance provided by our representatives.

It does not change lawful insurance rating, eligibility, service area, enrollment period, coverage, or other plan requirements established by government programs or insurance carriers.

Accessible Communication

If a disability affects your ability to use our website or contact us, you may request a reasonable alternative method of receiving information or assistance. Examples include communicating by email instead of telephone, receiving information in an accessible electronic format, or having additional time to review information.

Let us know what the barrier is and what support would help. We'll review your request as quickly as possible and identify an effective option within the services and technology available to us.

For further information on the accessibility of this website, please see our Accessibility Statement.

Language Assistance

If English is not your preferred language, contact us and tell us which language you use. We provide language assistance when required by applicable law and otherwise make reasonable efforts to communicate clearly, identify an appropriate resource, or direct you to assistance available through the applicable Marketplace or enrollment platform.

Review the key application questions, attestations, consent language, eligibility notices, and plan documents in a language and format you understand before you make a choice or give your consent.

Plan, Eligibility, and Coverage Decisions

Enrollment Coverage can provide educational information and assist with your enrollment.

We do not, however, issue policies or make final decisions about eligibility, subsidies, underwriting, benefits, prior authorizations, or claims.

Depending on the issue, those decisions are made by the applicable Marketplace, government program, insurer, or plan administrator. If you believe that one of those organizations has discriminated against you, you should use its complaint or appeal process in addition to any rights you may have under applicable law.

Report a Concern to Us

If you feel Enrollment Coverage failed to provide reasonable access, treated you unfairly, or retaliated against you for raising a concern, contact us. Let us know your preferred contact method, what happened, the date if known, and what assistance or resolution you would like.

We'll address the concern in good faith, restrict access to the information to those who need it for the review, and respond as promptly as reasonably possible.

Filing a concern with us does not prevent you from using an external complaint, grievance, or appeal process.

External Civil Rights Complaints

Federal civil rights protections apply to certain health programs and activities. The HHS Office for Civil Rights accepts complaints concerning organizations within its jurisdiction. Filing deadlines may apply. You may also contact your state insurance department or another regulator with jurisdiction.

Online: HHS Office for Civil Rights Complaint Portal
Phone: (800) 368-1019
TDD: (800) 537-7697
Email: OCRComplaint@hhs.gov

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

This policy does not replace any nondiscrimination notice, accessibility procedure, language-assistance service, grievance process, or other protection required by law.

Nothing on this page limits any complaint, appeal, or other right you may have under applicable law. If you have questions or concerns, contact us using the contact details below.

Contact Us

For questions, requests, or concerns related to this page, please feel free to contact us using the information below:

Enrollment Coverage
Phoenix, Arizona, United States
Phone: (602) 989-3655
Email: support@enrollmentcoverage.com