Our Commitment

Enrollment Coverage is committed to providing an accessible and usable website. We strive to ensure that our educational content, quote tools, forms, navigation, and support services are available to people using a range of devices, browsers, input methods, and assistive technologies.

Accessibility is a continuing responsibility. We review it when we add or make a material change to a page or feature, and when a barrier is reported.

Accessibility Standard and Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

WCAG provides testable requirements for improving access for people with visual, auditory, physical, speech, cognitive, learning, and neurological disabilities.

We have not completed an independent, sitewide conformance audit and do not, at this point, represent that every page or feature fully conforms to WCAG 2.2 Level AA.

Some content and/or functionality may not yet meet every applicable success criterion.

Measures We Take

Our accessibility work includes:

• Using semantic HTML and a logical heading structure.
• Providing labels and instructions for form controls.
• Providing clear validation and error messaging.
• Supporting keyboard interaction for website controls.
• Maintaining visible keyboard-focus indicators.
• Providing text alternatives for meaningful images.
• Reviewing color contrast, text readability, and responsive layouts.
• Considering accessibility when developing or when updating interactive features.
• Investigating and correcting confirmed accessibility barriers, prioritized by severity and impact.

We will review these measures as the website and relevant accessibility guidance evolve.

Assessment and Testing

Our current accessibility assessment is based on an internal review of the site structure, forms, interactive controls, keyboard navigation, and responsive presentation.

An internal review does not guarantee full conformance or that we have identified every barrier across every browser, device, and assistive technology.

We use reported accessibility issues to supplement our internal review and prioritize improvements.

Browser and Assistive-Technology Compatibility

The site is intended to work with current versions of the major web browsers, keyboard navigation, browser zoom, and screen-reader software.

Accessibility may vary from one combination of browser, operating system, device, and assistive technology to another. Use of an older or unsupported browser may impact some functionality.

However, we will still make every reasonable effort to provide the information or assistance you require via an alternative accessible method.

Third-Party Tools and External Websites

Our site may connect to third-party services, such as HealthSherpa, or may contain links to websites that are not owned or operated by Enrollment Coverage.

When a third-party feature is incorporated into our services, we make reasonable efforts to identify accessibility issues, notify the provider, and help users find an effective alternative where one is available.

If a third-party tool or external destination prevents you from getting information or completing a requested task, contact us.

We will help identify an accessible alternative or provide assistance through another reasonable method.

Alternative Access and Assistance

If any part of the site is difficult to access, you can ask for the same information or assistance by email or telephone, and we will work with you to find an effective alternative without you having to give us a diagnosis or any other unnecessary medical information.

We aim to provide alternative access at no extra cost, without unreasonably reducing privacy, independence, or timeliness.

For time-sensitive enrollment queries, please call us so we can explore alternatives as soon as possible.

Feedback and Accessibility Reports

We welcome reports about accessibility barriers. When contacting us, please include, when available:

• The page address or feature in question.
• A description of the barrier.
• The browser and device you were using.
• Any assistive technology involved.
• Your preferred method of response.

Device or assistive technology information is optional. Please do not include your Social Security number, medical records, payment information, or any other sensitive personal information with your accessibility report.

We aim to acknowledge accessibility reports within 2 business days and provide a meaningful response or update on progress within 10 business days.

If complex technical or third-party issues arise, we may need additional time, but we will continue to provide reasonable updates.

Nondiscrimination and Good-Faith Requests

Enrollment Coverage will not use an accessibility request, an accommodation request, or a good-faith complaint to deny assistance or treat someone less favorably.

For further information, see our Equal Rights and Nondiscrimination Notice.

Contact Us

For questions, requests, or concerns related to this page, please feel free to contact us using the information below:

Enrollment Coverage
Phoenix, Arizona, United States
Phone: (602) 989-3655
Email: support@enrollmentcoverage.com